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Community Intervention Volunteer – The Passage

Headline Date 01-03-2022

Location:    1-mile radius around The Resource Centre in Victoria

When:          8.30 – 10.30am.  Weekdays only

The Community Intervention Team help new rough sleepers to move away from the streets as quickly as possible and persist with longer-term rough sleepers to help make the difficult transition from the street to support services.

The team goes out every morning to engage rough sleepers in our services. Every individual is different and the time it takes for someone to move away from rough sleeping varies. It can take a long time for an individual to move away from the streets, particularly if they are experiencing substance misuse or mental health issues as we need to establish a relationship of trust. In addition, that individual needs to be at a point where they can readily address their issues and engage with us.

The team is accompanied by either a member of The Passage homelessness health team or an NHS nurse which in tandem with other homeless support services including St Mungo’s, Turning Point, Connection at St Martin’s, Westminster City Council and hostels in the area.

Full training will be provided where you will learn all about our services as well as other homeless support services in Westminster and how to communicate effectively with rough sleepers. The next training sessions are on Wednesday 16th and 23rd March, 18.00 – 20.00 You must attend both sessions

What does the role involve?

We are looking for committed individuals with excellent communication skills to engage with rough sleepers and people who are homeless in and around Victoria, Aldwych, The Strand and Trafalgar Square. You will:

  • Accompany our Community Intervention team on their patrols
  • Approach and talk to rough sleepers
  • Sign-post rough sleepers to The Passage Resource Centre and other services

How often do I need to volunteer?

Shift time: 8.30 – 10.30am.  Weekdays only.

We are seeking volunteers who can do one shift a week or every two weeks.

What skills do I need to be a brilliant Community Engagement Volunteer?

  • Aged 18 or over – essential
  • Ability to walk around outside for 2 hours – you will be on your feet for the duration of the shift – essential
  • Confidence to be able to approach and engage with rough sleepers and those who are homeless
  • Non-judgemental
  • Ability to learn and retain information accurately
  • Ability to remain calm and professional when faced with opposition from rough sleepers
  • Ability to represent The Passage in a professional manner
  • Ability to maintain and adhere to The Passage policies and procedures

What training do I need to complete and what support will I get?

  • Travel Expenses reimbursed according to our Finance Policy
  • Full training provided initially in the Resource Centre then on the streets close by
  • The next training sessions are on Wednesday 16th and 23rd March, 18.00 – 20.00 You must attend both sessions
  • Support from accompanying staff member during your shift
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