Social Wellbeing in the Virtual Workplace

Headline Date 01-07-2020

As we adjust to just over 100 days in lockdown and working in the virtual workplace we have been working with wellbeing expert Charlotte Wiseman, who has created a blog for us to address social wellbeing in the virtual workplace:

As we have all discovered over the last few months, social wellbeing is a core component of our health. It is integral to our mental, emotional and physical health. We are the most nurture dependent species that has ever existed on the planet so when we don’t have social interactions, we can feel demotivated, self-deprecating, overwhelmed and we are more susceptible to stress from everyday experiences. Not only do our relationships impact our mood but they actually change the structure of the brain. It has even been suggested that social isolation is as bad for us as smoking 15 cigarettes a day!


As we move into a new way of living and working, we must remember that although we are physically distanced, we are not socially distanced. Technology means that we are more connected than ever however, we do need to learn new skills to maintain high quality connections in this remote workspace.


To help you start this learning journey, here are 5 simple tips to optimise your interactions to support your wellbeing, productivity and your community.



  • Video calls and meetings are exhausting, more exhausting that face to face conversations. The reason is that when we meet in person, much of our communication is non-verbal so when we ‘meet’ online our brains need to work a lot harder as it only has verbal information to rely on. This increases ourcognitive load, the effort and energy needed to communicate effectively. For this reason, if you are doing lots of calls in a day you need to ensure you are taking enough breaks to counteract that and you need to use your breaks wisely. Simple ways to do so are ensuring you have 5-10 minutes between calls and use this time to take yourself off technology. Looking at your phone or checking emails does not qualify as a ‘break’. Get outside, go for a walk, try some mindfulness or listen to some music. Ensure your evenings also include some tech free time so you are giving your brain the time to refuel and recalibrate between your days.



  • It is important that we connect with people every day, which should include at least one video call as well as any other forms of contact that suit you. Do remember that some people may feel more comfortable with a phone call, rather than a video, so respect that, be adaptive and creative. If you are trying to build a community in your workforce, consider arranging ‘potluck’ coffee dates. Simply pair up people from all levels and departments in the company to have a 15-minute virtual coffee chat. This will get new conversations going and ensure people feel connected. It is particularly powerful if you are trying to onboard people at this time. The downloadable “high quality conversations” worksheet can act as a prompt for such conversations.
  • If you are looking to build a stronger community out of the workplace, make a list of people you would like to connect with. Consider who you can call to celebrate with, to learn from, to be inspired by, to ask for help from or to offer help. Try putting 3 people in each list and working through this over the next few weeks.
  • While doing this, do also remember that if you have been on lots of calls and you need some time away from your computer then it is ok to say No to a request for a call. Kindly decline and if you are happy to then schedule a call for another time.



  • When we are not getting out and about as much as normal, it can feel like we have nothing to chat about. This can feel awkward when speaking with colleagues and friends alike. It can also be hard to be honest when we are feeling down or anxious, particularly if we know we are lucky in many other ways. Regardless of this, it is essential that we have a time and place to express how we are feeling and to acknowledge that “it’s ok to not be ok”. This is what is known as ‘emotional literacy’ and it is a cornerstone of wellbeing and resilience. To make your conversations more powerful, try to be honest about how you are feeling and encourage others to do the same. You may want to ask, “how are you feeling on a scale of 1-10?” and then explore what is contributing to that. You can also explore what the highlight of someone’s week has been as well as the biggest challenge and try to focus on what has been learnt as a result. The current time is an opportunity for great learning and calls are a great catalyst for this. You can download this tips sheet to help you on this path.


The bottom line is that both maintaining our relationships and being innovating in our communication styles is essential at this time. As leaders and team members, this is our opportunity to use this time to build stronger communities, cultivating trust, connecting more honestly and supporting each other. Commit to this now and you will reap the rewards for the long-term.


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